Due to Christmas and the winter lockdown, we found ourselves in the most volume-intensive weeks. The logistics and courier networks are still heavily burdened by the record volumes.
X-Pole advises all customers that they and their logistics partners are working hard to ensure prompt delivery, but there are significant delays due to the EU-wide pandemic measures. The transport of goods between the United Kingdom (UK), Ireland and the EU has been drastically affected. We are working intensively to get the outstanding shipments on their way by the end of the month. Now we are trying to have them delivered on pallets to our warehouse, but there are complications too due to Brexit. We are weighing all options and looking for the best solution in this difficult situation.
X-Pole will of course continue to accept and process orders. As soon as they have stock, they will ship according to the order date.
Furthermore, there will be a price increase due to import duties on products from the UK as a result of Brexit. This will not affect pre-orders.
The delivery times shown on our website are only a rough estimate and cannot be guaranteed due to the above reasons. We make every effort to ship your orders as quickly as possible with optimal logistics solutions. Unfortunately, there is not much we can do as many factors are beyond our control in the current situation. We ask for your patience while we work on processing all orders. Most of our products can be ordered, but please understand that there may be delays. For urgent orders, please contact us before placing your order for stock information and updates on incoming stock.
We are sorry to inform you, that the prices for safety mats will increase in 2021 as the foam supplier raised the price.
Lupit Pole products (25 business days) are still affected with delays.
These items can be shipped as standard set immediately:
- All grips & clothing
- Lupit Pole Classic G2 (25 business days)
- X-Stage NST03 in 45mm Brass / 45mm Stainless Steel / 45mm powder-coated black / 45mm Silicone black
- X-Stage Lite NST04LT in45mm Brass / 45mm Stainless Steel / 45mm powder-coated black / 45mm Silicone black
We apologise for all the delays due to worldwide supply problems and thank you for your (pre-)orders and continued support.
We wish you all the best of health and a happy new year!